Livestream FAQ

For all merchandise-related questions, please contact:

I've purchased tickets to the livestream. How do I watch it?

  • Click here to log in to the account you created when checking out to watch the livestream on Sunday, November 19th. Streaming will begin at 12:00 AM CST and continue for 24 hours.
  • The show will be available for replay until November 19th at 11:55 PM CST.
  • There will be a second viewing day on November 23rd (Thanksgiving Day) from 12:00 AM CST until 11:55 PM CST.
  • If you have not created an account, you can do so here with the email you used to place your order. 
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

    Can I watch the livestream on my TV?

    Yes, the livestream can be viewed on your TV, but note that the casting won't start until the stream does. Here's how:

    • TV with web browser app: Open the browser app on your TV, navigate to the livestream page, sign in, and start watching.

    • Apple TV or Chromecast: Connect your device to the TV, open the livestream page on a browser on your mobile device or computer, sign in, and start watching. For detailed instructions, refer to the Chromecast guide or the Apple TV guide.


    Technical & Browser Requirements:

    To watch a livestream event, please ensure you have the following:

    System Requirements:

    • Mac OS X 10.6 or higher
    • Windows 7 or higher

    Supported desktop browsers:

    • Google Chrome 45+
    • Mozilla Firefox 49+
    • Safari 10+
    • Microsoft Edge 15+

    Supported mobile browsers:

    • Chrome 45+
    • Safari 10+ (iOS)

    Internet Connection:

    • 5-10mbps download speed is recommended. Check your connection at

    Not Supported:

    • Internet Explorer
    • Roku's browser apps (use Casting instead)
    • Amazon Silk
    • Fire TV Stick
    • Playstation 4
    • Xbox (performance may vary)
    • Samsung Smart TVs {use Airplay where available} (more info here: